METROPOLITAN EMERGENCY MEDICAL SERVICES

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Job Opening

Customer Service Representative

Location Little Rock, AR
Department Communications/Dispatch
Job Type Full Time
Experience Entry Level

About this role

GENERAL DESCRIPTION
Customer service representative responsible for processing non-emergent in-bound and out-bound calls to other medical professionals while maintaining excellent customer service and a positive attitude.

ENTRY LEVEL QUALIFICATIONS
1 Year Call Center experience preferred
Medical terminology experience preferred

ESSENTIAL FUNCTIONS
   Accept non-emergent in-bound calls from hospitals, nursing homes and other healthcare facilities
Accurately enter patient information and medical necessity
Contact facilities to schedule non-emergent transports
Verify patient insurance/benefits
Verify that correct paperwork has been submitted and uploaded into CAD software
 
KNOWLEDGE, SKILLS, ABILITIES
Detail-oriented
Excellent time management skills
Accurate and efficient data entry skills
Ability to use a variety of office equipment and EMS CAD system software
Ability to remain calm during stressful situations
Excellent communication skills with the ability to speak clearly
Ability to present a caring and professional image over the telephone
Ability to interact with others in a positive, cooperative and professional manner

WORKING CONDITIONS AND PHYSICAL DEMANDS
The schedule will be three 14-hours days per week: Thursday, Friday, and Saturday. Shift hours will be 7:00 AM to 9:00 PM, which may include holidays. Occasional overtime may be needed.
This position includes sedentary work with prolonged periods of sitting. Must be able to bend, reach, sit or stand at assigned dispatch station during 14-hour shifts.


 

MEMS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. MEMS makes hiring decisions based solely on qualifications, merit, and current operational needs.

MEMS is committed to providing a safe and healthful workplace. In keeping with this commitment, we maintain a drug, alcohol, and smoke-free working environment. Smoking and tobacco products are not permitted in our facilities, in our vehicles or on company grounds. Pre-employment drug testing is required of all candidates. Employees in safety-sensitive positions, including EMT, Paramedic, and Emergency Medical Dispatcher, are subject to random drug screens.

Applicants certify that the information provided in this application is true and complete and understand that intentional false statements could lead to dismissal as an employee or rejection as an applicant.

Application

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What’s your highest level of education completed?*
Are you 18 years of age or older?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
How did you learn about this job?*
If you were referred by a current MEMS employee, please provide their name. Please list just one name- who was the one employee who most influenced your decision to apply.*
Do any of your friends or relatives work here? If so, who?*
Have you previously been employed by MEMS? If so, please state when and why you left.*
Have you previously applied with MEMS? If yes, when?*
Do you have a high school diploma or GED?*
Are you available to work 12 hour shifts, day or night?*
Are you willing to work every other weekend and holidays that fall on your scheduled days?*
Can you accurately type at least 35 wpm?
Do you have at least 1 year experience in a position where you communicated by phone?*
If you did not provide a resume, or if your resume does not include all of the following information, please tell us about your work history.

List all jobs you've held for the past 3 years, including employer name, dates of employment, your supervisor's name, your final rate of pay and your reason for leaving.
Do you have any criminal convictions? Answering "yes" does not automatically disqualify you for this position.*
If you answered "yes", please explain the circumstances around the conviction:
What interests you about the position of Customer Service Representative?*
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