Trauma Call Coordinator

Little Rock, AR

Full Time

Experienced

Arkansas Trauma Communications Center (ATCC)
📍 Statewide Trauma System Support | 24/7 Operations

Position Summary

The Trauma Call Coordinator (TCC) serves as a critical component within the Arkansas Trauma Communications Center (ATCC), providing real-time coordination between Emergency Medical Service (EMS) agencies and hospitals across the state. As the nation’s premier Trauma Coordination Center, this position assists to ensure patients are transported or transferred to the right facility, the first time, supporting optimal patient outcomes and system efficiency.

The TCC operates in a high-acuity, fast-paced environment, leveraging clinical expertise, situational awareness, and critical thinking skills to support trauma activation, interfacility transfer coordination, specialty resource allocation, and statewide trauma-system performance.

Key Responsibilities

Serve as the primary coordination point for ground and rotor EMS agencies providing situational awareness and recommendations for destination decision, hospital trauma activations, interfacility transfers, and specialty consult routing within the Arkansas Trauma System.
Communicate effectively with EMS providers, emergency departments, trauma centers, specialty facilities, and on-call physicians.
Apply clinical judgment to assess patient acuity, mechanism of injury, and resource needs to support appropriate destination decisions.
Utilize trauma protocols, guidelines, and decision-support tools to facilitate timely and appropriate care coordination.
Accurately document calls, decisions, timelines, and outcomes in designated communication and data systems.
Maintain situational awareness of hospital status, diversion, bed availability, specialty coverage, and regional resources.
Support quality assurance, performance improvement, and data collection initiatives related to trauma system operations.
Participate in training, continuing education, drills, and system improvement activities.
Maintain professionalism and composure while managing high-stress, time-sensitive situations

Minimum Qualifications

Nationally Registered Paramedic (NRP) – current and in good standing.
Minimum of two (2) years of paramedic experience.
Current Arkansas paramedic licensure (or ability to obtain within six months post hire).
Strong verbal communication, critical thinking, and decision-making skills.
Ability to work 12-hour shifts, including nights, weekends, and holidays. Shifts are permanent and based on seniority, days or nights, rotating 12s (36hr / 48hr work weeks).
Must maintain BLS, ACLS, PALS certifications (company paid).
- PALS may be obtained within six months of hire if not current.

Preferred Qualifications (not required) :

Experience in trauma systems, communications centers, dispatch, flight coordination, or interfacility transfer coordination.
Familiarity with trauma center capabilities, EMS operations, or regional medical systems.
Experience with electronic documentation systems, CAD, or healthcare data platforms.
Demonstrated interest in quality improvement, system performance, or healthcare coordination.

Knowledge, Skills, and Abilities :

Advanced understanding of trauma care principles and EMS operations.
Ability to rapidly process clinical information and system constraints in decision making.
Strong multitasking and prioritization skills in a high-reliability environment.
Professional radio and telephone etiquette and clear, concise communication style.
Attention to detail with a commitment to accurate documentation and compliance

Work Environment :

24/7 communications center climate-controlled environment.
Prolonged periods of sitting, screen use, and telephone/radio communication.
High-acuity, high-consequence decision-making environment.

Why Join ATCC?

Play a direct role in improving trauma outcomes statewide.
Work at the intersection of EMS, hospitals, and specialty care.
Be part of a mission-driven team focused on system excellence and improved patient outcomes while lowering mortality rates within our state.
Opportunity to contribute to trauma-system performance improvement and innovation.

MEMS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. MEMS makes hiring decisions based solely on qualifications, merit, and current operational needs.

MEMS is committed to providing a safe and healthful workplace. In keeping with this commitment, we maintain a drug, alcohol, and smoke-free working environment. Smoking and tobacco products are not permitted in our facilities, in our vehicles or on company grounds. Pre-employment drug testing is required of all candidates. Employees in safety-sensitive positions, including EMT, Paramedic, and Emergency Medical Dispatcher, are subject to random drug screens.

Applicants certify that the information provided in this application is true and complete and understand that intentional false statements could lead to dismissal as an employee or rejection as an applicant.

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Trauma Call Coordinator

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